Refunds and Returns Policy
Effective Date: 07-05-2024
Welcome to CrystalWaterVibes.com (“Website”), owned and operated by Eklouvya Gupta (“we”, “us”, or “our”). We want you to be completely satisfied with your purchase, and we strive to make the returns and refunds process as smooth and convenient as possible. Please read the following policy carefully to understand how refunds and returns are handled:
- Eligibility
1.1. To be eligible for a return and refund, the following conditions must be met: a) The item must be unused, undamaged, and in its original packaging. b) The return request must be initiated within [number] days of receiving the item. c) Proof of purchase, such as the order number or receipt, must be provided.
- Initiation of Return
2.1. To initiate a return, please contact our customer support team at eku.gupta1@gmail.com within [number] days of receiving your order. Please provide your order number and a brief explanation of the reason for the return.
- Return Process
3.1. Once your return request is approved, we will provide you with instructions on how to return the item. Please ensure that the item is securely packaged to prevent damage during transit.
3.2. You will be responsible for covering the cost of return shipping, unless the return is due to our error or a defective product.
- Refund Process
4.1. Upon receiving the returned item and verifying its condition, we will process your refund within [number] business days.
4.2. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.
- Non-Refundable Items
5.1. The following items are not eligible for return or refund: a) Items that are damaged or not in their original condition. b) Items that are personalized or customized. c) Gift cards.
- Damaged or Defective Items
6.1. If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or refund as applicable, and we may request photographic evidence of the damage or defect.
- Contact Us
7.1. If you have any questions, concerns, or feedback regarding our refunds and returns policy, please contact us at:
Eklouvya Gupta CrystalWaterVibes.com Email: eku.gupta1@gmail.com Address: 95-4350 23 ST NW, Edmonton, Alberta, Canada, T6T1X8
By making a purchase on our Website, you acknowledge that you have read, understood, and agreed to abide by this refunds and returns policy. We reserve the right to update or modify this policy at any time without prior notice.